Frequently Asked Questions
Jump to Video FAQ
Subscriber FAQs
I am already a subscriber. Can I download the latest free gift?
Absolutely! Once you are a subscriber, you may download each and every free gift offered on our free gifts page including any new releases!
I am a subscriber but I am having trouble downloading a free gift. How do I download free gifts?
If you are already a subscriber, you need to be signed in to download a free gift. Make sure you are signed in by following these instructions:
- Go to ceramicartsdaily.org.
- Look for the “Already Registered? Please sign in” link towards the top of the home page.
- Click “Please Sign in.” This will take you to a log-in page.
- Enter your user name (email address) and password. The user name and password are case sensitive. If you have forgotten your password, you can request a replacement password on the log-in page. Then log in with the replacement password.
- After you have logged in, navigate to our free gifts page (through the “Free Gifts” link at the very top of the home page) and click on the “Get a Free Gift” button or the cover image of the gift you would like to download. This will take you to a page with a link to download the free gift at the top of the page.
- Click the link and your PDF should download to your computer.
I would like to change my password. How do I do this?
To change your password first log in to ceramicartsdaily.org. Please remember our system is case sensitive. Click on “My Account” and then follow the instructions at the bottom of the page to change your password.
I am a subscriber but I am no longer receiving the emails. What gives?
It’s possible that your email client (Outlook, Yahoo, AOL, Gmail, etc.) updated your security settings and is blocking our emails thinking they’re SPAM. To be sure that you get the emails, please add editor@ceramicartsdaily.org to your address book or safe senders list. If this doesn’t solve the problem your next step will be to contact your email client and let them know that you have subscribed to the emails we send.
Video FAQ
Why doe the video have choppy playback when I view it?
There are several reasons a video might have choppy playback.
1. Connection speed. You’ll need a broadband connection with at least 500+Kbps for the best viewing experience.
2. Our server may be experiencing high traffic. If this is the case, there’s not much you can do. However, we are continuously tweaking our server to keep up with demand and improve your experience on Ceramic Arts Daily.
3. Your video download speed may be slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded (the loading bar reaches the end of the player), and then, once the video has completely loaded, try playing the video again.
4. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download of the video by clearing your browser’s cache. Here are some how-to instructions on clearing your browser’s cache:
- In Internet Explorer version 7 and above, open a browser window, choose Tools >> Internet Options >> General.
- Then look in the middle of the dialogue box for “Browsing History” and choose “Delete.”
- A new dialogue box with several options is displayed. Only choose the “Temporary Internet Files” option, making sure that all other boxes are unchecked.
- Click “delete.”
- Close your browser, then open it again and refresh your screen.
- This should clear your browser cache.
Please note: Ceramic Arts Daily is supported by Internet Explorer version 7 and above.
The video got stuck and won’t continue to load. What’s up with this?
It could be that an incomplete version of the video is stuck in your browser’s cache. If this is the case, the video will never fully buffer or load.
You can attempt to resolve the situation and restart the video’s buffering (loading) by clearing your browser’s cache (see above). If clearing your browser’s cache doesn’t solve the problem, the video still will not play completely, you might want to check the stability of your internet connection. An unstable internet connection could be a reason for which the video will not load or buffer completely. You’ll need a broadband connection with at least 500+Kbps for the best viewing experience.
I Have a Dial-up Internet Connection. Can I still watch videos?
As you may already know, a slower connection simply means slower delivery of services. Even on dial-up, you should be able to watch our videos. For best results, you may want to start the video player and then click on the PAUSE button immediately. Then, wait until the red progress bar has reached the end of the video before playing it. Allowing the entire video buffer will allow you to watch it without interruption.
Video Player Issues: The video won’t play
If you’re having trouble viewing videos on Ceramic Arts Daily, please try the tips listed below:
Videos on Ceramic Arts Daily are streamed through Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash player.
Installing the most recent version of Adobe Flash Player:
- Please completely uninstall the version of Flash you’re currently running, before upgrading to the most recent version. To uninstall Flash, follow Adobe’s instructions, listed here.
- Once you’ve uninstalled the older version of Flash, you’ll be ready to upgrade to the most recent version of Flash. To do so, please follow these steps
1. Restart your computer
2. Follow Adobe’s instructions for reinstalling the most recent version of Flash.
3. Once you’ve downloaded the latest version of Adobe Flash, please exit your browser.
4. Finally click to install the update that you just downloaded from the Adobe Flash site.
Once you’ve gone through the installation process, open your browser again and go to Ceramic Arts Daily. You should now be able so successfully watch videos!
If the instructions above don’t resolve the issue, please also try the following:
- Temporarily disable popup blocking software installed on your computer to test.
- Allow ceramicartsdaily.org as a trusted site in your Firewall software.
- Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren’t set as the default streaming application, as this might affect the video player.
For Windows Vista users:
If the Flash uninstall / reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left then the search function:
* Go to: C:\Windows\System32\Macromed\Flash\.
* Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe.
* Select “Run as Administrator” and install the update..
* Restart your computer.
